Shipping policy

Shipping & Delivery Policy

At Candles By Mel & Co, every order is thoughtfully handcrafted, carefully packed, and prepared with love before beginning its journey to you.

Processing Times

Standard orders with supplies available are usually dispatched within 5–7 business days.

As each item is made and packed with care, processing times may vary depending on order volume, seasonal demand, and product availability. Special orders and orders affected by supply issues may take longer. We appreciate your patience while we prepare your order to our high standards.

Shipping & Delivery

Once your order has been dispatched, delivery timeframes are managed by the selected postal or courier service.

While we take every care to ensure your order is prepared and shipped promptly, Candles By Mel & Co cannot guarantee delivery timeframes and is not responsible for delays that are outside our reasonable control.

Tracking Your Order

Where tracking is available, you will receive tracking details via email once your order has been dispatched, allowing you to follow your parcel's journey every step of the way.

Shipping Address Information

Please ensure your shipping address is entered correctly at checkout. Candles By Mel & Co cannot be held responsible for orders delayed, returned, or delivered to an incorrect address provided by the customer.