Refund policy
Refunds & Exchanges
At Candles By Mel & Co, we take great care in creating and packaging each order. Your rights under the Australian Consumer Law are always respected.
If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery and include photos of the issue. We'll work with you to resolve the matter as quickly as possible.
Due to the nature of our products and for hygiene and safety reasons, we are unable to accept returns or exchanges for change of mind on:
- Candles
- Wax melts
- Bath and body products
- Home fragrance products
To be eligible for a return where applicable, items must be unused, unopened, and in their original packaging unless they are faulty or damaged.
If you have any concerns regarding your order, please reach out to our team and we'll be happy to assist.
Thank you for supporting our family-run business and allowing us to be part of your home's special moments. 💛